How to Contact Us

Always Contact us From The App

You can contact us directly by emailing us at support@stronglifts.com. However we can help you faster if you contact us from the app. This automatically adds information about your device and workout history. It saves you having to provide that information, and helps us help you better.

Contact us therefore from the app. Here's how:

  • Open the app on your Apple device
  • Tap settings icon in the top left corner of the homescreen
  • Tap help in the top right corner of the settings page
  • Tap contact us at the bottom of the screen

If you can't contact us from the app for whatever reason, then email us at support@stronglifts.com

Just keep in mind we'll need your device information and login to help you out. Provide that information so we can help you faster.

Login with Google or Facebook

Please login with Google or Facebook inside the app before you contact us. This will sync your workouts and settings with our servers. We can then login as you to more easily reproduce the issue that you may be having with the app. It makes it easier to 

For more information on the cloud backup functionality, read this 

Install The Latest App Version First

Make sure you have the latest version of the app installed. We constantly improve the app. If you're having an issue with the app, chances are we've already resolved it. So it could be just updated the app already fixes the issue. You can update the app from the Apple app store. Direct link:

Explain The Issue

The quicker we can reproduce the issue you're having, the quicker we can give you a solution. So add the following information:

  • What did the app do/not do?
  • What should the app have done instead?
  • How to reproduce the issue?

It helps us a lot to understand what you mean if you share screenshots. Even better is a video where you go through each step. Once we see what you're doing and what the app is doing, we immediately understand what you mean and can work on a solution. So please provide this information.

Use Quicktime Player to record your screen. Link: