How to Contact Us
Always Contact us From The App
You can contact us directly by emailing us at [email protected] However we can help you faster if you contact us from the app. This automatically adds information about your device and workout history. It saves you having to provide that information, and helps us help you better.
Contact us therefore from the app. Here's how:
- Open the app on your Apple device
- Tap settings icon in the top left corner of the homescreen
- Tap help in the top right corner of the settings page
- Tap contact us at the bottom of the screen
If you haven't setup Apple Mail yet, you won't be able to contact us from the app. Currently only Apple Mail is supported (not Gmail or other apps). So please setup Apple Mail with your cloud account or even a dummy account so that you can contact us with your device info. See this guide for how to setup Apple Mail.
If you can't contact us from the app for whatever reason, then email us at [email protected] But keep in mind we'll need your device information and login to help you out. Provide that information so we can help you faster.
Login with Google or Facebook
Please login with Google or Facebook inside the app before you contact us. This will sync your workouts and settings with our servers. We can then login as you to more easily reproduce the issue that you may be having with the app. It makes it easier to
For more information on the cloud backup functionality, read this
Install The Latest App Version First
Make sure you have the latest version of the app installed. We constantly improve the app. If you're having an issue with the app, chances are we've already resolved it. So it could be just updated the app already fixes the issue. You can update the app from the Apple app store. Direct link:
Explain The Issue
The quicker we can reproduce the issue you're having, the quicker we can give you a solution. So add the following information:
- What did the app do/not do?
- What should the app have done instead?
- How to reproduce the issue?
It helps us a lot to understand what you mean if you share screenshots. Even better is a video where you go through each step. Once we see what you're doing and what the app is doing, we immediately understand what you mean and can work on a solution. So please provide this information.
Check this guide on how to record videos