How to Contact Us (iPhone)
Always Contact us From The App
You can contact us directly by emailing us at firstname.lastname@example.org. However we can help you faster if you contact us from the app. This automatically adds information about your device and workout history. It saves you having to provide that information, and helps us help you better.
Here's how to contact us from the app
- Open the app on your Apple device
- Tap settings icon in the top left corner of the homescreen
- Tap help in the top right corner of the settings page
- Tap about then contact us
Make sure you've setup Apple Mail (gmail and other apps aren't supported at the moment). You can setup your Apple Mail with your iCloud account, or a dummy Apple account. See this guide for how to setup Apple Mail: https://support.apple.com/en-us/HT201320
Login with Apple, Google or Facebook
Please login with Apple, Google or Facebook inside the app before you contact us. This will sync your workouts and settings with our servers. This information is helpful for fixing account related issues.
For more information on the cloud backup functionality, read this
Install The Latest App Version First
Make sure you have the latest version of the app installed. We constantly improve the app. If you're having an issue with the app, chances are we've already resolved it. So it could be just updated the app already fixes the issue. You can update the app from the Apple app store. Direct link:
Explain The Issue
The quicker we can reproduce the issue you're having, the quicker we can give you a solution. So add the following information:
- What did the app do/not do?
- What should the app have done instead?
- How to reproduce the issue?
It helps us a lot to understand what you mean if you share screenshots. Even better is a video where you go through each step. Once we see what you're doing and what the app is doing, we immediately understand what you mean and can work on a solution. So please provide this information.
Check this guide on how to record videos