How to Request a Refund for Stronglifts Pro

If you've purchased Stronglifts Pro subscription by mistake or been double-charged you can request a refund.

How to get a refund depends on how you purchased Stronglifts Pro.

Refunds for Purchases on the Apple App Store

If you purchased from the Apple App Store with an iOS device like an iPhone or iPad, you can request a refund like this...

1. Sign in to reportaproblem.apple.com.
2. Tap "I would like to," then choose "Request a refund."
3. Choose the reason why you want a refund, then choose Next.
4. Choose Stronglifts, then choose Submit.

More information here: https://support.apple.com/en-us/118223

Refunds for Purchases on Google Play

If you purchased from Google Play with an Android device like Google Pixel or Samsung, you can request a refund like this...

1. Go to play.google.com
2. At the top right, click your profile picture.
3. Click Payments and subscriptions > Budget and order history.
4. For the order that you want to return, click Report a problem.
5. Select the option that describes your situation.
6. Complete the form and note that you'd like a refund.
7. Click Submit.

More information here: https://support.google.com/googleplay/answer/15574897

Frequently Asked Questions

I can't find Stronglifts Pro in my Apple subscriptions

You probably purchased with a different Apple ID account than the one currently set up on your phone.

1. Search your mailbox for the words "receipt from Apple" or "invoice from Apple".
2. On the receipt for the subscription, check which Apple ID was used.
3. If another Apple ID that you use appears on the receipt, sign in with that Apple ID and use the steps in this article to cancel the subscription.

I can't find Stronglifts Pro in my Google Play subscriptions

You probably purchased with a different Google Play account than the one currently set up on your phone.

1. Search your mailbox for the words "Your Google Play Order Receipt"
2. On the receipt for the subscription, check which Google Play account was used.
3. Log in with that account on Google Play, then cancel the subscription

I haven't received my refund from Apple yet

1. Go to reportaproblem.apple.com and sign in to your Apple Account.
2. Choose Check Status of Claims. If you don't see Check Status of Claims, you don't have any pending refund requests. Please request a refund first using the steps described above.
3. To see the status, tap or click Pending.

I haven't received my refund from Google Play yet

Please check your refund request status here: https://support.google.com/googleplay/answer/15576615

What to do if Apple denies a refund request?

Apple sometimes rejects refund requests. The exact reason for this is often unclear however in their terms they write:

".... Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior..."

Source: https://www.apple.com/legal/internet-services/itunes/us/terms.html

Please note that Apple does not allow developers to process or approve refunds for purchases made through the Apple App Store. The control of payments and refunds is entirely managed by Apple. So, if you need a refund, you have to request it directly from Apple. They are the ones who will decide whether or not to grant it. Stronglifts does not have a button that we can press to grant a refund because Apple doesn't provide developers with access to do so. All refund decisions are managed by Apple.

If your refund was denied, it's Apple's decision, not ours. You can get in touch with Apple support, explain your situation, and ask them to reconsider your request.

Here's the link to contact them: https://support.apple.com/